Frequently Asked Questions
Find answers to our frequently asked questions below.
Is there somewhere I can go to view the products before purchasing?
Yes! We have two lovely showrooms located on the Frenchs Forest, Sydney and Cheltenham, Melbourne.
Do you sell plants?
We have a number of artificial plants available to purchase online, or via one of our showrooms.
What's your return policy?
We offer a 7 day returns window. Here's a link to our return's policy.
What are the pots made of?
Our Willow & Humphrey pots are made of a blend of poly resin and fibreglass making it extremely strong, waterproof and lightweight. Our Bad Names range is made from wood-fired clay. Our pots can be used indoors and outdoors.
Are the pots handmade?
Yes! All of our pots are handmade. Products may have slight imperfections and colour variations.
Does the delivery include unpacking, product placement, and rubbish removal?
No, The Balcony Garden nor any third-party courier service is responsible for unpacking, product placement or rubbish removal.
How is my order packaged?
If you are located outside of Melbourne your order will be packaged on a pallet to ensure it arrives safely and without damage. We are unable to remove the pallet. Melbourne metro orders are delivered on the back of a ute/truck or inside a van.
Where do you ship to?
We offer shipping for our pots across Australia, excluding NT.
Do you offer free shipping?
We offer free metro shipping on all orders.
How do I 'pot-up' my plants?
It’s super easy. Simply follow these instructions.
Can they be used indoors and out?
Yes, all of our pots have been tested in Australian conditions and are suitable for use outdoors in rain, hail, sun or snow. They also look great indoors.
How do I stop water leaking out the base of the pot?
If you’re using your pots inside and don’t want any water run-off; the best solution is to purchase some pot trays from your local hardware store or nursery. Or, if you would prefer not to use a tray, we recommend keeping your plant in the nursery tub and simply placing inside the pot. Remove your plant to water and place back in the pot once dry.
Do they have drainage holes?
Each pot in the Willow Range and Slugg collections features 2 x 30mm drainage holes, ensuring your plants never sit in excess water. The Bad Names Range and Terra Botanica pots also include drainage holes. However, the pots in the Humphrey Range do not have any drainage holes.
Are they waterproof?
Our entire range of pots are not suitable for holding water.
Can I paint my pots?
We strongly advise not to paint your pots. Doing so will void the warranty.
How many bags of potting mix do I need?
Check out our guide to how many bags of potting mix you'll need. This is an approximate guide based on a 25L bag.
What makes us different?
Still have questions?
Get in touch with our team directly or speak to one of our Melbourne or Sydney showroom staff
