The Balcony Garden (ABN 67 627 039 329 )
“Customer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.
“The Balcony Garden” means the company The Balcony Garden (ABN 67 627 039 329).
“Goods” means all goods or services supplied The Balcony Garden to the Customer at the Customer’s request.
“Delivery” has the meaning given in point 3.of these Terms and Conditions.
“Installation Specifications” has the meaning given in point 6.of these Terms and Conditions.
Full payment of goods is due prior to delivery. We accept the following forms of payment:
Electronic Funds Transfer
In order to hold stock, we require a 50% deposit with the balance remaining being paid when you’re ready for the stock to be delivered. If stock is unavailable at the time of order a 50% deposit is still required in order to secure inventory when it comes back in stock.
At The Balcony Garden’s sole discretion the cost of Delivery is either included in the price or is in addition to the price.
The Customer must take Delivery by receipt or collection of the Goods whenever they are tendered for Delivery. In the event that the Customer is unable to take Delivery of the Goods as arranged then The Balcony Garden shall be entitled to charge 30% restocking fee, and return delivery fees will be charged to the Customer.
The Company delivers to the kerb only and does not offer unwrapping and placement of the Goods or the movement of goods through the property e.g. through stairs
The Goods will be packaged and dispatched in a manner that will best ensure safe transit and delivery. This may include being on a pallet. The Balcony Garden cannot remove from the delivery site any packaging (including pallets) involved in the delivery. Disposal and removal of packaging will be at the customer's organisation and cost.
In the event the Customer uses their own transportation for Delivery of the Goods, The Balcony Garden is not liable for any claims against defects/damages to the Goods as a result of Delivery.
Delivery (“Delivery”) of the Goods is taken to occur at the time that:
The Customer or the Customer’s nominated carrier delivers the Goods at the Customer’s address; or
The Company (or The Balcony Garden’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.
The Balcony Garden offers free shipping exclusively to online orders only via our website www.thebalconygarden.com.au
Free Shipping does not apply to Trade or Wholesale orders or customers.
Free Shipping is calculated based on a combination of geographic location (where the customer lives) and the value of the order (how much the customer orders in the one transaction).
The Balcony Garden reserves the right to change the Free Shipping conditions at any time without notice.
The shipping rates and conditions listed on the delivery page supersede all previous rates and conditions as listed on our website, social media, print media and anything else released by TBG APAC PTY LTD t/a The Balcony Garden.
More information is available via our Delivery page.
The customer is taken to have exclusively accepted and is immediately bound by, these terms and conditions if the customer places an order for or accepts delivery of goods.
These terms and conditions may only be amended with The Balcony Garden’s consent in writing and shall prevail to the extent of any inconsistency with any other document, correspondence or agreement between the customer and The Balcony Garden.
Defects and Returns
The Customer must inspect the Goods on Delivery and must notify The Balcony Garden within 24 hours of acceptance of Goods in writing of any evident defect/damage, shortage, or failure to comply with the description or quote.
If the Customer fails to advise the Company in writing of any matter referred to in clause 5.1. within 24 hours of Delivery, the customer is deemed to have accepted the Goods are not faulty and accord to the Customer’s order.
The Balcony Garden does not offer an ongoing warranty once the pots (Goods) are installed. This is due to the nature of the pots (Goods) and the exposure to the elements, plants, soil and water.
Fit for purpose means that the pots (Goods) are fit to do the job, i.e. Hold soil for a plant. A pot (Goods) is still fit for purpose if it has natural deterioration or discolouration due to its use as a garden pot.
The Balcony Garden does not accept returns, exchanges or provide refunds because the Customer changed their mind.
Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law.
Should a valid warranty claim be made, The Balcony Garden (Company) is not liable for any costs associated or incurred by the customer as a result of removing & re-installation of faulty pots. An example of this would be the costs incurred by a customer to remove soil, discard of the old pot, re-install new pot, re-install soil & plants.
Once the pots (Goods) have been delivered, the plastic wrapping on each pot (Goods) MUST be removed. The wrapping is intended to keep the pots (Goods) clean in our warehouse and during planting and will damage the painted finish if left on once delivered.
The Balcony Garden pots (Goods) may have drainage holes pre-drilled or may need them to be drilled. This is to ensure water is free-flowing. Check that these holes are not blocked before planting/installing soil.
Place a single layer of fibreglass fly screen across the internal floor of the pot (Goods). The piece of flyscreen needs to cover the entire floor of the pot (Goods) and must cover the drainage holes. This will keep the large soil particles contained and only allow smaller fine particles to flow through. Make sure you use fibreglass flyscreen and not aluminium. You can obtain this screen from The Balcony Garden. DO NOT use geo-fabric, textile fabric, silt fence, cloth or similar as it will become clogged by silt and roots which will prohibit water from exiting the pot (Goods).
Fill with good quality Potting Mix specific soil. Potting Mix is free draining which enables the water to flow through the soil profile. Regular soil/planting mix will act like a sponge resulting in wet feet for the plant and the excess water in the soil which will damage the exterior of the pot (Goods). We recommend a product such as Rocky Point Premium Potting Mix. You can obtain this from The Balcony Garden.
Once planted the pots (Goods) need to be elevated above ground to ensure water isn’t blocked from exiting the drainage holes. There are several ways to elevate your pot however the easiest is to use pot feet or plastic window packers available from most hardware stores. You can also obtain these from The Balcony Garden. Even if the pot (Goods) is placed on a permeable surface such as decking, turf or in a garden bed it is imperative that the pot is elevated.
Excess water in the soil profile due to not following the above specifications can adversely affect the structural integrity and the exterior finish of the pot (Goods).
The Customer is solely responsible for the installation and use of the pot (Goods). The Balcony Garden will not be liable in relation to any installation or use of the pot (Goods) by the Customer or third party which does not comply with the relevant Installation Specification.
Any modifications or changes made to the pots (Goods) will automatically void all warranties. Examples of modifications include but are not limited to; bogging/filling the drainage holes, drilling additional holes, painting, cutting, filling the pot (Goods) with a layer of concrete, or using geo-fabric.
Pots (Goods) are not designed to be “plumbed up”/connected directly to a drainage system such as PVC pipe. The pots (Goods) are designed to be elevated on pot feet/plastic packers to encourage the water to freely drain away. Pots (Goods) that are directly plumbed up/connected to a drainage system/PVC pipe are automatically void of all warranties.
Natural Variations in Goods
The Balcony Garden pots are handmade from stone, concrete, fibreglass, polyresin and plastic. As with all handmade products differences in shade tone, markings, veining, colour, size, texture, indentations and general appearance may occur.
The customer acknowledges that goods supplied may:
Expand, contract or distort as a result of exposure to heat, cold, weather
Mark or stain when exposed to certain substances
Be damaged or disfigured by impact or scratching
Damage or disfigured due to incorrect installation methods
Have non-structural crazing cracks
Have scuff marks or slight scratching
The Tommaso range is manufactured from Galestro clay, a material that naturally leaches mineral salts. This efflorescence will appear as a white marking on the exterior of the pot when dry. This is a natural effect on the material and is in no way to be considered a defect.
The Bad Names Range of planters are handmade and fired in rustic brick kilns. As such the appearance and shape can vary greatly, this is what makes them unique. Variation will be seen in the level of gloss/matte, the amount of white, the consistency of the coverage of white, and the overall shape of the planter. Some planters will be more green than others. Some planters will have white only on one side of them. To view examples of the level of variation in more detail please visit this page.
All prices are in Australian dollars.
Promotions – Gift with Purchase
While stocks last. One gift per person. Gifts on offer may change. Not in conjunction with any other offer.
Promotions – $50 off
Minimum spend of $400 or more. Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. Please don't place multiple orders so you can use the code multiple times - it's just not cool. The offer does not apply to Trays. The offer code is valid for 30 days. As of 8th July 2021, the minimum required spend is $500 to qualify for $50 off.
Promotions – 10% off
Minimum spend of $400 or more. Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. Please don't place multiple orders so you can use the code multiple times - it's just not cool. The offer does not apply to Trays. The offer code is valid for 30 days. As of 8th July 2021, the minimum required spend is $500 to qualify for 10% off.
Promotions – $100 off Tommaso
Minimum spend of $400 or more. Free shipping on orders over $400. Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. Please don't place multiple orders so you can use the code multiple times - it's just not cool. The offer only applies to Tommaso Range. The offer code is valid for 30 days.
Promotions – Cluster Specials
Where Cluster Special is sold inclusive of free shipping, the value amount of cluster does not contribute to the free shipping threshold in the case of orders mixed with standard The Balcony Garden products. The offer does not apply to Trays. Free shipping excludes WA/NT/TAS. Not in conjunction with any other offer.
Promotions – Three Birds Renovations
Limit one per customer. Not in conjunction with any other offer. The Balcony Garden may close this offer at any time without notice.
Promotions – Gift With Purchase - Free JITT pot
Minimum spend of $400 or more. Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. Please don't place multiple orders so you can use the code multiple times - it's just not cool. The Price of free JITT does not contribute towards the free shipping thresholds. Offer Expires 31st July 2021.