March 23rd, 2020

An Important Message To Our Customers

To our customers, As of today we have made the decision to adopt a more remote style of business to help mitigate the spread of COVID-19. Our sales teams are still working to fulfil new and existing orders,  however if you wish to visit one of our showrooms, it will be by appointment only at this stage. Our warehouses remain open and are being managed with new safety hygiene practices to ensure we’ll be delivering all orders as usual. We’ve been in close contact with all of our suppliers and are expecting no delays or issues. To help make this transition easier for our customers we are extending the FREE SHIPPING* offer to all retail orders, not just online. Please feel free to call or email through your orders and you will receive the same FREE SHIPPING* offer as online customers. Our sales team are here to help should you have any questions or are uncomfortable ordering online. Sydney Showroom: (02) 8363 1144 | Melbourne Showroom: (03) 8306 0544 Email: Given the constantly evolving nature of this crisis around the world, we will continue to monitor our plans to ensure the safety of our customers and team. This is obviously a very difficult time for many people and we now more than ever need to show compassion, understanding and try to maintain a positive outlook. Please feel free to reach out to anyone within The Balcony Garden should you have any questions or concerns. Warmest Regards, The Balcony Garden team Instagram: @thebalconygarden Website: *Free Shipping applies to all retail orders above $300 and excludes WA/NT/TAS

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